Green-Tech shop

DELIVERIES

Deliveries will be made as soon as possible after an order is placed (unless the customer specifies a deferred delivery date). The company cannot guarantee a time or date of delivery. Customers are required to be on site at time of delivery, unless they have previously informed the company of alternative arrangement. Timed deliveries will incur an extra charge. No responsibility will be accepted for an overnight 24 hours delivery contracted to an independent carrier which does not arrive on time, nor will any claims for consequential loss be accepted. If the customer requires the delivery vehicle to be driven off the public highway in order to make a delivery, then this will be entirely at the customers own risk and the company will not accept any responsibility for damage to property caused by the vehicles. Unloading of goods is the responsibility of the customer. Goods shall be deemed to be delivered when handed to the carrier.

SHORTAGES/DISCREPANCIES POLICY

The customer is responsible for checking quantities when a delivery is made or they collect. Any shortages/discrepancies must be notified within 48 hours of receipt, by telephone and confirmed in writing within 7 days to the company. After this time no responsibility will be accepted for any shortages or discrepancies. Please note that many items are natural products and as such may have varying colours and textures etc.

CARRIAGE

Where possible carriage will be paid on orders over £300 in value. Access to the delivery address is the customer's responsibility. It is the customer's responsibility to inform the company of any site restrictions to vehicle size.

DAMAGE & RETURNED GOODS

Any goods received damaged or of a defective specification should be notified on the delivery note and within 48 hours of receipt, by telephone and confirmed in writing within 7 days to the company. The company will replace any goods damaged in transit or of a defective specification providing the above conditions are met. No other returns will be accepted. When goods are delivered by a carrier damages must be noted on their paperwork at the time of receipt and on the copy kept by the carrier.

NON-DELIVERY

Must be notified within 5 days of receipt of the invoice and confirmed in writing, otherwise no liability will be considered.

RETURNS POLICY

In exceptional circumstances and only at the discretion of the Directors, goods may be accepted for return. In these circumstances a handling charge of 25% will be applied and the customer is responsible for the safe and complete return of the goods.