Green-tech is given seal of approval in 2015 customer survey
The results from their annual ‘Big Green-tech survey 2015’ have been revealed and are the best to-date.
The annual survey is sent to Green-tech’s extensive customer database and endeavours to discover their customers’ thoughts and opinions on all aspects of the business; from their people and products to their ordering, delivery and pricing structure.
For every completed survey Green-tech makes a donation to their 2016 charity, Support Dogs, a charity that trains dogs to increase independence and quality of life for people with various medical conditions.
Headline numbers from the 2015 survey are:
- 99% rate the company overall as excellent or good
- 98% think Green-tech’s product range is excellent or good
- 98% believe their product availability is excellent or good
- 97% say Green-tech advisors are polite, knowledgeable and efficient
- 94% rate the Green-tech delivery service as excellent or good.
A noteworthy 99% of respondents have rated Green-tech overall as good or excellent, 1% up on their figure of 98% from the previous 2014 survey.
Their product range was rated as good or excellent by 98% of respondents, this is also 1% up on the 2014 results. Green-tech’s delivery service has also seen an increase of 1%, up to 94% saying it is good or excellent.
As with previous years’, Green-tech’s sales advisors scored highly with 97% of respondents saying their knowledge was good or excellent.
Sales Director, Ian Rotherham said,
“82% of respondents have been a customer for more than five years which I think is indicative of the quality of service and products we provide.Our customers’ quite rightly have high expectations and keep us on our toes! We are really pleased with the survey results and delighted that 99% of all respondents think that overall we’re good or excellent – a staggeringly high figure. Green-tech has a truly customer focused ethos and we always give 100% to our customers.Our team has a wealth of experience and deep understanding of the industries in which our customers’ operate.We appreciate the challenges customers’ face and do whatever we can to help them to address and overcome these, to meet their brief, budget and timescale.”