Outstanding results for Green-tech in their annual customer survey
Green-tech, who is celebrating its 25th year anniversary during 2019 has announced the results from their annual survey which demonstrates their strength in the industry and cements their place as the landscapers chosen supplier.
The survey was sent to Green-tech’s customers at the end of 2018 and aims to discover their thoughts and opinions on all aspects of the business; from their people and products to their ordering, delivery and pricing structure.
98% of recipients rated dealing with Green-tech as excellent or good. Other headline figures include:
- 98% think the product range is excellent or good
- 98% say Green-tech’s product availability is excellent or good
- 97% think the sales support and knowledge is excellent or good
- 99% say their advisor is efficient
- 96% are very likely to recommend Green-tech to others
Chairman Richard Kay comments. “I’m very proud of this set of results. We work incredibly hard to give our customers the best service, prices and delivery and its fantastic to know it’s paying off and appreciated. A staggering 98% of respondents have said that dealing with Green-tech is good or excellent which is testimony to our consistently high output and service across all areas of the business.”
In keeping with previous years, the Green-tech’s sales advisors scored exceptionally well with 98% of respondents saying they rated them as good or excellent overall.
Sales Director Richard Gill said, “I’m incredibly proud and chuffed for the team. This is a well-deserved score. They are a fabulous team and have a great rapport with their customers, often built up over many years. As a business we stock a massive number of products and the team need to be on top of their game to win the business we do.”
Customers had the opportunity to comment on their personal experience. A selection of comments includes:
“Nothing is too much trouble”
“Excellent services. Would not consider using anyone else”
“Absolute Champion! Excellent Knowledge on all industry related products.”
“Always a pleasure to deal with, very knowledgeable and helpful.”
“Often surpasses expectations. Professional, dynamic and flexible and seem to actually care about the industry and ways to make things better.”
For every completed survey Green-tech made a donation to their 2019 charity FND which supports those diagnosed with a Functional Neurological Disorder (FND), including Non-Epileptic Attack Disorder (NEAD). The charity was founded by a group of people who had been diagnosed themselves, and who wanted to come together to provide help and support to others.
Managing Director, Rachel Kay said, “I am thrilled to bits with these survey results. These are amazingly high figures. We are celebrating our 25th anniversary and its great to know we are still getting it right and giving people what they want. We work really hard for our customers and this recognition is really appreciated. We have a genuine customer focused ethos and invest heavily into facilities, staff training and product development to help us to deliver exceptional service.”